TERMS AND CONDITIONS
Last updated: 06 July 2026
This document (together with all documents referred to herein) sets out the terms and conditions governing the use of this website – www.safetyone.ro (hereinafter referred to as the “Website”).
The purpose of the Website is to present and promote personal protective equipment, workwear and safety footwear, and technical equipment intended for individuals and companies located in Romania and Europe, to provide technical support regarding the use of these products, and to enter into agreements, through the Website, with potential customers interested in these products and services.
Please read these Terms and Conditions, the Cookies Policy and the Privacy Policy before using the Website. By accessing and using the Website, you expressly acknowledge the binding nature of these documents and agree to comply with them.
1. ABOUT US
SAFETY ONE PRO S.R.L. (hereinafter referred to as the “Company” or “We”) is a family-owned business established in 2012, with its registered office in Constanța, Romania, specialising in the supply of personal protective equipment, workwear and safety footwear, and technical equipment to individuals and companies located in Romania and Europe. The Company is a Portwest Gold Distributor in Romania.
Our products range from specialised protection and industry-specific personal protective equipment to protective clothing and equipment for the construction sector.
We provide a wide range of industry-compliant personal protective equipment (PPE), together with excellent customer support. Our product range therefore includes specialised safety solutions for respiratory protection, head protection, eye protection, hearing protection, hand protection and chemical protection. We also supply a range of other products and services, including technical solutions for fall protection, spill control, first aid, and marking and signage.
Our range of protective clothing and footwear is extremely varied and consists of products of the highest quality from renowned manufacturers operating in this market, including Portwest, Qualitex, Falk&Ross, MALFINI, Base and Mendi.
In addition, we provide customisation services for workwear using various techniques, such as embroidery, screen printing and heat transfer, adapting to the unique requirements of our customers and consistently offering cost-effective solutions.
Our contact details are:
Registered office address: Incinta CERES, Str. Drum Incinta Lot 33 (C36), Mihail Kogălniceanu Commune, postal code 907195, Constanța, Constanța County, Romania.
Email addresses: sales@safetyone.ro, dpo@safetyone.ro
2. TERMS
a) Seller/Company – SAFETY ONE PRO SRL, a Romanian legal entity having its registered office in Mihail Kogălniceanu Commune, Constanța County, registered with the Trade Register under no. J13/2075/2012 and having Sole Registration Code 30701214;
b) User – may be any natural person/legal entity who has or obtains access to the CONTENT by accessing it from any electronic device that allows such access (desktop computer, laptop, tablet, mobile phone, etc.);
c) Buyer/Client – may be any natural person/legal entity who obtains access to the CONTENT through any means of communication made available by SAFETY ONE PRO SRL (electronically, by telephone, by completing the forms made available on the Website, or following direct contact with the Company’s representatives and subsequent discussions with them) and who places an Order by creating and using an Account or through the quick order function.
d) Shopping Cart – the icon located in the top-right corner of the Website, which allows the User to add products that they wish to purchase at the time they are added or at a later date;
e) Account – the section of the Website consisting of an Email address and a password, which allows the Buyer to submit an Order and which contains information about the Client/Buyer and the Buyer’s history on the Website (billing addresses, orders, etc.). The User is responsible for ensuring that all information entered when creating the Account is accurate, complete and up to date.
f) Website – the online shop hosted at the web address safetyone.ro;
g) Order/Order form (billing details) – an electronic document serving as a form of communication between the Seller and the Buyer/Client, through which the latter communicates to the former, via the Website, their intention to purchase products sold by the Company;
h) Products – any products listed on the Website, including the products specified in the Order, which are to be supplied by the Seller to the Buyer/Client as a result of the Contract concluded.
i) Product clearance campaign – the action of offering for sale a finite number of discounted products with limited and predefined stock, for a limited period of time determined by the Seller.
j) Contract – the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.
k) Opinion/review – a personal assessment provided by a Client/Buyer/beneficiary of a purchased product, written on the basis of their experience of using it, with the purpose of indicating whether or not the product complies with the specifications stated by the Seller. Each opinion also includes the possibility of expressing the level of satisfaction with the product by means of a rating from one star to five stars.
l) Commercial communications / Newsletter – any type of message sent (by Email, telephone, mobile push notification, web push notification, etc.) containing general and thematic information, information regarding offers or promotional prices, and information relating to products added to the Account/My Cart section or the Account/Favourites section.
3. GENERAL CONDITIONS
3.1. By placing an Order on the Website, the Client agrees to the means of communication (by telephone or Email) used by the Seller in carrying out its commercial operations.
3.2. All products sold on our WEBSITE are original and will be delivered in appropriate packaging, accompanied by an invoice, in accordance with the applicable legislation.
3.3. The product images displayed on the Website are for informational purposes only. For further details regarding product features and other additional information, please contact us.
3.4. The sale prices of the products are displayed on the Website, are expressed in Romanian lei and include VAT. The sale prices of the products may be changed without prior notice to Clients/Users. For any Order placed and confirmed, the Client/User shall always pay the prices displayed on the Website at the time the Order was placed.
3.5. The placement of an Order by the Client/User and its acceptance by the Seller shall constitute the conclusion of a contract, in accordance with the applicable legislation. After placing the Order, you will receive, at the Email address associated with the Order, an Order confirmation message, as well as additional information regarding delivery.
3.6. The Contract shall be deemed concluded between the Seller and the Client/User when the Buyer receives, by Email from the Seller, the notification confirming the dispatch of the Order. Ownership of the ordered products shall be transferred when the Order reaches the Buyer and the Buyer fulfils the payment obligation.
3.7. The Seller may refuse to fulfil an Order or may cancel it unilaterally if the Order was placed by a person who has displayed hostile conduct likely to cause harm to the Seller. In any such case, the User/Client may contact the Seller in order to be informed of the reasons that led to the application of the aforementioned measures.
3.8. All information available on the website www.safetyone.ro is the intellectual property of SAFETY ONE PRO SRL, in accordance with the Copyright Protection Law (Law no. 8/1996). All content published on the Website (text, product descriptions, images, logo, colours, slogan, symbols, web graphic elements, video clips, etc.) may be used solely for the purpose of informing SAFETY ONE PRO SRL Users and Clients.
3.9. Photographs displayed on the WEBSITE, edited or processed by SAFETY ONE PRO SRL, may not be reproduced or used without the Company’s consent;
3.10. SAFETY ONE PRO SRL shall not be liable for any colour differences that may occur when products are viewed on various electronic devices (desktop computer/tablet/mobile phone) used by Users/Clients.
3.11. Any initiative, including a project, event, campaign, competition, service, etc., carried out by the Company through the Website shall be announced, promoted and detailed when it takes place, either by means of specific Rules or through concise and clear provisions included in the announcement relating to the relevant initiative or subsequently, at the appropriate time.
3.12. The Seller reserves the right to change, amend or update, at any time, the content of the WEBSITE www.safetyone.ro, as well as these Terms and Conditions of Use, without prior notice.
3.13. Copying, distributing, publishing, transmitting the content to other persons or incorporating it into other materials outside the website www.safetyone.ro, without the consent of SAFETY ONE PRO SRL, is strictly prohibited and shall be punishable in accordance with the law.
3.14. To report any issue, please contact us at the following Email address: sales@safetyone.ro.
4. ACCESS TO THE WEBSITE
4.1. Access to the Website is available exclusively by accessing the public domain: www.safetyone.ro.
4.2. By accessing and using www.safetyone.ro, the User/Client agrees to accept the Terms and Conditions presented on the WEBSITE, the Privacy Policy and the Cookies Policy.
4.3. The User/Client is granted limited access to the WEBSITE www.safetyone.ro for personal purposes (viewing, obtaining information and placing online orders) and shall not have the right to download or partially or fully modify the WEBSITE, partially or fully reproduce the WEBSITE, copy, sell/resell or otherwise exploit the WEBSITE for commercial purposes or for purposes contrary to the Company’s interests.
4.4. Communication with the Seller may take place through direct interaction with the Seller (by telephone, via the toll-free telephone line or by Email) or using the contact details specified in the “Contact” section of the Website. The Seller is free to manage the information received without being required to provide any justification in this regard.
4.5. All information used to describe the products available on the Website (static/dynamic images/multimedia presentations/etc.) does not constitute a contractual obligation on the part of the Seller and is used solely for presentation purposes.
5. MY ACCOUNT
5.1. Any User who visits the WEBSITE www.safetyone.ro, is over 16 years of age and meets the legal requirements for purchasing products may create an Account.
5.2. By creating an Account, the User may place an Order significantly faster, as all their details will already have been entered. In addition, Users who have created Accounts and subscribed to the Newsletter may benefit from certain offers, promotional product prices and other advantages communicated in writing by SAFETY ONE PRO SRL.
5.3. When creating an Account, each User agrees to accept these Terms and Conditions and acknowledges the Privacy Policy (regarding the processing of personal data) and the Cookies Policy, and is responsible for the accuracy and updating of the information provided.
5.4. To create an Account, you must complete the following steps:
In your Account, you may:
You may also view the Orders placed and details regarding other activities carried out on the website www.safetyone.ro, such as the option to subscribe to the Newsletter.
6. SUBJECT MATTER OF THE CONTRACT
6.1. The subject matter of the Contract is the sale of the products ordered on the Website by the User/Client.
6.2. Ownership of the ordered products shall be transferred when the Order reaches the User/Client at the location specified by them in the Order, when they fulfil the payment obligation and sign the receipt document provided by the Seller.
6.3. We reserve the right to suspend the delivery of any products or to terminate a Contract before its expiry by means of written notice addressed to you if you fail to comply with your contractual obligations, if you are unable to pay the amounts due when they become payable, or if insolvency or bankruptcy proceedings are initiated. Following written notice, your debt to us shall become immediately due and payable, and we shall be released from any further obligation to supply you with other products.
7. THE ORDER
7.1. The Client/User may place Orders on the Website by adding the desired products to the Shopping Cart. Once added to the Shopping Cart, a product is available for purchase to the extent that it is in stock. Adding a product to the Shopping Cart without completing the Order shall not result in the registration of an Order or the automatic reservation of the product.
7.2. By completing the Order, the Client/User confirms that all data provided by them and required for the purchasing process is accurate, complete and true as at the date on which the Order is placed.
7.3. By completing the Order, the Client/User agrees that the Seller may contact them by any means available to/agreed by the Seller whenever it is necessary to contact the Buyer.
7.4. For details or questions regarding your Order, please contact us at the following Email address: sales@safetyone.ro or via the Toll-Free Telephone Line: 0800.800.047.
7.5. Cancellation of the Order: In the following cases, the Seller may unilaterally cancel an Order without either party being entitled to subsequently claim damages from the other party:
7.6. How to place an Order: You can search the Website for the desired products by using one of the sections “Clothing”, “Footwear”, “Personal Protection”, “Technical”, “Own Production”, “Clearance”, “New Products”, or by browsing the Product Catalogue displayed on the Website.
If you have chosen to place an Order as a guest (you do not wish to register an Account or log in to the Website):
If you create a New Account or wish to log in using the details already provided:
The accuracy of these details is particularly important for confirming and delivering the Order under optimal conditions, as well as for administering the Account.
7.7. Completing the Order: After reviewing your selected purchases, in order to register the Order, you must press the “Complete Order” button and complete the billing details/enter your personal details. Therefore:
7.8. Order confirmation: After sending the Order to us, you will receive a confirmation Email informing you that we have received your Order. You will be contacted by a Company representative for confirmation of the Order within a maximum of 24 hours (on business days).
8. PRODUCT PRICES, INVOICING AND PAYMENTS
8.1. We DO NOT sell to natural person Clients/Buyers except ONLINE!
Furthermore, the presentation/sale of products in the Showroom is carried out ONLY for legal entity Clients/Buyers!
8.2. By pressing the 5% Discount button located on the right-hand side of the website www.safetyone.ro, you may subscribe to the SafetyOne Community Newsletter, in which case you will receive a 5% discount on your first Order. For this purpose, we process only your Email address, and you will subsequently have the option to change the Email address at which you receive the Newsletter, unsubscribe at any time, or withdraw your consent regarding the receipt of these types of communications.
8.3. Price quotations are valid throughout the validity period of the Product Catalogue and may be subject to subsequent changes. Prices are net, excluding Delivery Charges (for Orders with a value below RON 2,000 + VAT) and VAT, which shall be added at the time of invoicing.
8.4. We reserve the right to change product prices without prior notice. The purchase price printed on the invoice shall be the same as the price applicable at the time the Order was confirmed, representing the firm Order.
8.5. Prices displayed on the WEBSITE which are crossed out represent the former price of a product included in a promotional/discount campaign and which currently benefits from a lower promotional price.
8.6. Transport costs shall be paid separately. Further details regarding delivery costs are available in the Delivery of Products section.
8.7. Each delivered parcel shall also contain the tax invoice for the ordered products.
8.8. Products purchased shall be invoiced exclusively in RON.
8.9. Tax invoices may be issued to a natural person or a legal entity.
8.10. Payment for the ordered products may be made by:
- Online using any Visa or MasterCard card (payment through the Mobilpay.ro payment processor); the transaction fee shall be 0%.
- Cash on delivery (in cash through a Collection Account) upon delivery of the Order. Payment shall be made to the courier company against a receipt.
- by advance Payment Order or Promissory Note, with a payment term of 30 days, following the conclusion of a contract, in which case you will be contacted by a SafetyOne Agent.
8.11. The Company reserves the right to present for payment and collect in full, upon maturity, the payment instruments issued for products delivered or in the process of being delivered.
8.12. The Company reserves the right to charge interest on amounts unpaid in accordance with the Contract, at a penalty rate of 0.1% per day until payment is made in full. The Buyer undertakes to reimburse the Company for all costs incurred by the Company in recovering the outstanding amounts, including legal costs.
8.13. No payment shall be deemed to have been made until the Company has received all amounts due, including penalties and other expenses.
8.14. If the payment instrument provided by the Buyer is not accepted for payment by the bank and is returned following verification, the Buyer shall reimburse the Company for all additional bank charges incurred by the Company.
8.15. The Buyer undertakes to make all payments to which it has committed under the Contract without making any deduction from the total amount, unless the Buyer holds a valid court order relating to an amount equal to the deduction from the total amount payable to the Company.
9. USER REVIEWS
9.1. All Users/Clients/Buyers who access the Website may express their opinions regarding the products sold on our Website.
9.2. The information/comments submitted by them, whether positive or negative, shall refer strictly to the characteristics of the products and shall be published on the Website following prior approval by our Company’s representatives.
Accordingly, each User/Client/Buyer who wishes to express an opinion regarding certain products must comply with the following:
9.3. By submitting information/comments on the WEBSITE, Users/Clients/Buyers grant the Seller the non-exclusive, unlimited, royalty-free and transferable right to use, reproduce, modify, adapt and publish such data, as well as the right to further distribute it for the express or implied marketing purposes of our Company.
9.4. In addition to providing an opinion regarding a product, the User/Client/Buyer may also submit an assessment by adding a relevant Rating for that product (using the 5 stars). Accordingly, a high Rating will increase the overall Rating, while a low Rating will decrease the overall Rating.
10. DELIVERY OF PRODUCTS
10.1. All products sold by the Company are delivered through GLS and Sameday Easybox.
10.2. Delivery is free of charge for Orders exceeding RON 2,000 + VAT.
There is no minimum Order value. For Orders with a value below RON 2,000 + VAT, the following delivery charges shall apply:
- Sameday Easybox: Parcel weighing 0.1–10 kg – RON 10.95 + VAT,
- GLS: Parcel weighing 0.1–5 kg – RON 21 + VAT, Parcel weighing 5–20 kg – RON 27 + VAT.
10.3. You may choose delivery through another courier service only if this does not involve the return of documents or cash, in which case you shall bear all delivery charges.
10.4. For products in stock, your Order shall be dispatched within 1–2 business days from the date on which it was confirmed and shall reach you within a maximum of 3 business days.
Products that are not in stock shall become available for delivery within a maximum of 5–7 business days from the date on which the Order was confirmed.
Orders involving customisation shall reach you within a maximum of 10 business days.
10.5. Receipt of parcels. Uncollected cash-on-delivery Orders.
The Client is required to accept the parcel dispatched in accordance with the Order placed. The unjustified refusal or failure to collect parcels dispatched using cash on delivery generates outbound and return delivery costs for the Company. The Company maintains an internal record of cash-on-delivery Orders that have been refused or not collected. If at least two such situations are recorded for the same Client, the Company may suspend the cash-on-delivery payment option for that Client’s future Orders, while Orders may continue to be placed using advance payment (online bank card or Payment Order). This measure does not affect the Client’s right to order products. The Client may request a review of their situation at any time by submitting a request to sales@safetyone.ro; details regarding the processing of personal data for this purpose (legal basis, retention period and rights) are provided in the Privacy Policy.
11. RIGHT OF WITHDRAWAL. RETURN AND/OR EXCHANGE OF PRODUCTS
11.1. Consumers — natural persons acting for purposes outside their trade, business, craft or profession — have, pursuant to Government Emergency Ordinance no. 34/2014 (as amended by Government Emergency Ordinance no. 18/2026), the right to withdraw from the Contract within 14 calendar days from receipt of the products, without providing any reason. SafetyOne voluntarily extends this period to 30 calendar days. The complete conditions are detailed in the Return and Withdrawal Policy published on the WEBSITE, which forms an integral part of this document.
11.2. The right of withdrawal may be exercised through: (a) the online withdrawal function — the “Withdraw from the Contract Here” button, permanently available in the footer of the WEBSITE and in the Account, under the “My Orders” section; after completing the online declaration and pressing the “Confirm Withdrawal” button, the Client shall immediately receive, by Email, an acknowledgement of receipt containing the text of the declaration, as well as the date and time of submission; (b) the withdrawal form attached to the Return Policy; (c) any other unequivocal statement submitted by Email or post.
11.3. The products must be returned within no more than 14 calendar days from the communication of the withdrawal. The direct cost of returning the products shall be borne by the consumer; the transport options made available by the Company and the applicable charges are those specified in the Return Policy.
11.4. The Company shall reimburse all amounts received, including the cost of the initial standard delivery (except for additional costs resulting from the choice of a delivery method more expensive than the standard delivery method), within no more than 14 days from the date on which it is informed of the withdrawal. Reimbursement may be postponed until the products are received back or until proof of dispatch is received, whichever occurs first. Reimbursement shall be made using the same payment method used for the initial transaction, unless the Client expressly agrees to another payment method.
11.5. The consumer may open the packaging and inspect the products in order to establish their nature, characteristics and functioning, as they would do in a physical shop. The consumer shall be liable only for any diminished value of the products resulting from handling beyond what is necessary; any such diminution in value shall be deducted from the amount reimbursed and shall not constitute grounds for refusing the withdrawal.
11.6. The following are exempt from the right of withdrawal, pursuant to Article 16 of Government Emergency Ordinance no. 34/2014: products made to the Client’s specifications or clearly personalised products (embroidered, screen-printed or printed), as well as sealed products which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery.
11.7. The exchange of products (size, model) is a commercial service voluntarily offered by the Company under the conditions detailed in the Return Policy; it does not limit or make the statutory right of withdrawal conditional.
11.8. The right of withdrawal belongs exclusively to Clients who are natural person consumers; legal entity Clients benefit from the return conditions agreed contractually.
12. PRODUCT WARRANTY
12.1. All products manufactured and sold by the Company benefit from a warranty during storage and/or use (depending on the specific nature of each product), in accordance with the applicable legislation (Law no. 449/2003 on the sale of products and the associated warranties, as subsequently amended and supplemented) and the commercial policies of external manufacturers.
12.2. Each tax invoice issued by the Company is accompanied by a quality and warranty certificate specifying, for each individual product, the warranty period applicable both during storage and during use.
12.3. The warranty provided for products sold by the Company is non-transferable. It is granted only to direct Buyers, and any third party who may come into possession of the products may not raise any claim against the Company. The dimensions, capacities and sizes of the products displayed on the website www.safetyone.ro are approximate and are provided for informational purposes only.
12.4. For any complaint regarding non-conformities of the purchased products, please contact us within a maximum of 14 days from receipt of the parcel at the following Email address: sales@safetyone.ro.
13. CONFIDENTIALITY
13.1. SAFETY ONE PRO SRL is a personal data controller and shall maintain the confidentiality of the data you provide: first name, surname, Email address, telephone number, delivery address and company details, where applicable. At the same time, the Seller shall ensure the security of the data provided and shall implement technical and organisational measures for its effective management, strictly for the purposes stated in this Contract.
13.2. The data is processed for the following purposes:
Registration and confirmation of the Order;
Issuing the invoice and verifying that payment has been made;
In cases involving delivery by courier, the data required for dispatching the Order shall be transmitted to the courier company;
Managing declarations of withdrawal from the Contract (submitted through the online withdrawal function, by means of the form or through any other unequivocal statement), pursuant to Government Emergency Ordinance no. 34/2014;
Maintaining an internal record of refused or uncollected cash-on-delivery Orders for the purpose described in Clause 10.5 and in the Privacy Policy.
13.3. For further details regarding the processing of personal data and the rights available to you, please consult the Privacy Policy and the Cookies Policy.
14. LIABILITY
14.1. By creating and using the Account, the User/Buyer assumes responsibility for complying with these provisions, maintaining the confidentiality of the Account data (username and password), and managing access to the Account, and, to the extent permitted by the applicable legislation, shall be responsible for the activity carried out through their Account.
14.2. By creating the Account and/or using the Content and/or placing Orders, the Client/User/Buyer expressly and unequivocally accepts the Website Terms and Conditions in their latest updated version communicated on the Website and applicable on the date of creating the Account and/or using the Content and/or placing the Order.
14.3. The Seller reserves the right to periodically update and amend the Website Terms and Conditions in order to reflect any changes in the manner and conditions of operation of the Website or any changes in legal requirements. The Document shall be binding upon Clients/Users/Buyers from the moment it is displayed on the Website. In the event of any such amendment, we shall display the amended version of the Document on the Website, which is why we kindly ask you to periodically review the content of this Document.
14.4. Clients/Buyers assume full responsibility in the event that personal data is disclosed to third parties. Our Company cannot be held liable where a Client/Buyer suffers any form of harm caused by a third party claiming to be a representative of the Seller or to represent its interests.
14.5. The following actions affecting the website www.safetyone.ro and its content shall be considered attempted fraud or fraud:
15. DISPUTES
15.1. This Contract shall be governed by Romanian law. Any disputes arising between the Seller and Users/Buyers shall be settled amicably or, where this is not possible, shall be resolved by the courts having jurisdiction under civil law.
16. CONTACT
16.1. For any details or questions regarding products or Orders, please contact us at the following Email address: sales@safetyone.ro or via the Toll-Free Telephone Line: 0800.800.047.
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